When it comes to shipping, things get a little more complex. That's because online sales don't just get purchases from people in your city. If your website supports it, you can even get customers from other states or countries. Offer shipping alternatives that help people in other places.
Live chat agent holiday season
Customer service is one of the most important parts of a business. Customers can complain or give you recommendations here. However, Christmas is a tough holiday for customer service teams. This is because the Christmas rush comes with a lot of customers and a lot of concerns about products and the purchasing process.
Prepare your customer service team to do their accounting directors email lists best during Christmas. Having decent employees who can address your customers’ concerns is priceless. Aside from that, it can prevent customers from purchasing products from other companies. You can try simulating certain situations for your team to help them prepare for everything.
Engage more by creating gamified pop-ups, polls, and contests.
Gamified pop-up for the holiday season
Try it yourself!
Having a close relationship with your customers is one of the best things you can do for your business. It helps you gain their loyalty and attention. People always want to buy products from someone they trust. You can be that someone. Make sure your company is always friendly and approachable.
You can try to engage more with potential customers by creating dynamic activities that involve them, such as spin the wheel pop-ups , polls, quizzes, and more. For example, you can use social media to create polls that they can participate in and give their opinion. Additionally, some companies have even organized contests with a product from their business as a prize.
Prepare the budget
Contrary to what many people think, it is necessary to prepare your budget for the holiday season even if you are the one selling the products. This is because more customers means more items or services that you have to offer. If you do not have enough products or people who can provide your services to your customers, they may opt for another business.
Try to prepare your budget months before Christmas. Make all the investments you need to increase your Christmas retail sales and run the best Christmas campaigns you can. That investment represents a profitable advantage in the long run.
