To achieve this, thoroughly prepare your support team, leverage technology like chatbots and AI, and ensure that every customer interaction is handled with care and efficiency.
Additionally, create a india business fax list comprehensive FAQ section on your website that addresses common Black Friday questions, similar to what Gymshark does. This should include information on deals, shipping, returns, payment options, and any special terms related to the event.
Gymshark Black Friday discount FAQ
A well-organized FAQ can reduce the number of support inquiries and help customers find answers quickly on their own.
22. Ask for post-purchase feedback
After the sale, ask your customers for feedback. This gives you direct insight into their experience, revealing what worked well and what could be improved.
Use popups on your website to collect feedback from customers after they’ve made a purchase. These popups can appear on the order confirmation page. Keep the questions simple and straightforward, focusing on key aspects of the shopping experience.
