2. Clearer picture and definition of digital workplace
Following on from point 1, the question immediately arises as to what a digital workplace is. There is still a lot of uncertainty about this. Apples are being compared to oranges and there is no clear definition. This year we will increasingly talk about the same thing:
Successfully utilizing the coherence of digital applications in daily work,
where the end user is central and not the technology,
on the one hand, the contribution to organizational objectives is examined, and
on the other hand, to increase employee efficiency and satisfaction,
which creates measurable success and makes much-needed change evident. Much-needed because the human factor is crucial to the success of these changes. Not technology.
For a long time we have used the tripartite division internet, intranet and extranet. Everyone knew what was meant by it. An easy way to think in boxes. Due to changes in cloud, iraq telegram data security and the way we collaborate and communicate, this tripartite division is redundant. Redundant in concept and redundant in technology.
Due to the rise of Digital Experience Platforms (DXPs) , among other things, outside (internet) and inside (intranet and extranet) are increasingly merging. Up until now, there has been insufficient connection between inside and outside. Employees are not always connected to new digital processes that are offered to customers. It is important that the definition is clear and everyone knows what is meant by it.
If you are working on digital transformation in 2020 and realize that employees are a significant part of this, you will have to determine to what extent you will work with the digital workplace.
4. Microsoft Teams – winner takes all
Whether it is a bold prediction or simply an extension of current development is irrelevant. The rise of Microsoft Teams is overwhelming.
The number of users grew significantly faster in 2019 than competitor Slack. And this growth will continue in 2020. With announced improvements in the field of usability and, for example, integration with Outlook, the platform becomes even more attractive. Integrations with other proven productivity tools make it a powerful whole.
