User expectations: Expect intelligent indonesia phone number lookup customer service to answer questions. Feedback results: Intelligent customer service cannot effectively identify the problem and cannot answer. Behavior 2: Seek help from human customer service Incident: Smart customer service cannot answer questions. User expectations: It is expected that doubts can be answered by switching to human customer service. Feedback results: The system cannot transfer to manual customer service. Le asked the platform for help twice, but the platform could not solve the problem and the user's expectations were not met. 2. Analyze the problem ) Analyze the background The relationship between enterprises and customers is a supply and demand relationship, especially the relationship between sellers and buyers.
Businesses produce products or provide services to meet customer needs, and customers purchase these products or services to meet their own needs or solve problems. This relationship is based on value exchange and is one of the most basic forms of interaction in a market economy. A good business-customer relationship can promote customer satisfaction and loyalty, which affects the long-term success and market share of the company. ) Situation According to the customer service consultation process of the problem, there are two problems: Problem 1: The robot automatically answers,Unable to identify the customer's question, and cannot answer the request correctly.
