Read also! What is rebranding and how to do it First impression When you make a phone call, you most likely won’t have a second chance, and that’s why it’s extremely important to make a positive impression right away. The first words determine the further course of communication, and mistakes are unacceptable here. without even trying to put emotion korean girl whatsapp number into them or interest you in any way – you’ll hardly want to continue the conversation with such a manager. It is necessary to become a pleasant and interesting conversationalist for the client, to lift his spirits, to be imbued with his thoughts - only in this case can a deal be achieved.
Who to trust with cold calling There are two possible options here: engaging managers from your own company or outsourcing the calling to a third party organization – a call center. Each solution has its pros and cons. The obvious advantage of having your own managers is that they know their product very well and can explain all its characteristics. An important factor is minimizing expenses, since the prices for professional call centers are significant. If you decide to use your employees, you need to consider the following nuances: Human factor . Operators often face negative attitudes: according to statistics, about a third of conversations end in a less than friendly manner, including insults and threats. For unprepared people, this is a serious psychological test, and impressionable newcomers can find themselves thrown off track for several days or weeks, which will affect their productivity. Professionals are stress-resistant and are able to maintain stable quality of work.
