Also Continues To Grow And Now Represents % Of The Total. The Main Problem Is The High Percentage Of Absenteeism, Which This Year Stands At .%, Reaching A New Historical Maximum. In Spain, Madrid, Andalusia And Catalonia Concentrate % Of The Workers, While Abroad Colombia And Peru Are The Countries That Bring Together The Highest Percentage Of Employment (%). Of The Total Employees, % Work As Agents, Whether They Are Teleoperators, Specialist Teleoperators Or Telephone Managers; % As Service Coordinator; ,% As Coordinator Dedicated To Quality While Supervisors Represent ,%.
In Terms Of Growth Compared To The Previous Year, The turkish phone number Greatest Percentage Increase Is Found Among Coordinators Dedicated To Quality, Who Experience An Increase Of % Followed By Trainers (%). Both Figures Give A Clear Idea Of the Sector's Important Commitment To Offering A Better, More Professional Service With Greater Added Value Every Day. The Contact Center Continues To Have A Large Female Majority, Representing % Of Professionals In Spain. Regarding The Age Group, The Age Group Continues To Be The One With The Greatest Employability, Growing In Percentage Points Each Year Until Reaching The % Of Workers In The Sector.
The Inclusive Work Carried Out By The Sector Is Notable, Reaching A Percentage Of Employed People Who Have A Disability. The Increasing Professionalization Of The Sector Is Evident When Observing The Continuous Growth Of The Percentage Of Agents With University Studies, Which, In , Reaches % Of Them. But Even More Significant Is The Data Regarding Mastery Of A Second Language. If There Was Already A % Increase In This Aspect, It Doubled Again, Increasing By % The Number Of Agents Who Master A Second Language.
- Board index
- All times are UTC
- Delete cookies
- Contact us