They do not have to dial a long number, go through a call center or IVR. Perhaps they do not want anything specific yet - they came to the site via an advertising link and something caught their attention. is a gift and an opportunity to bring a client to the company. Thirdly, Callback opens up possibilities that 8-800- numbers do not have. The service can be integrated, for example, with Yandex.Metrica, provide information about the source of advertising, track transitions between website pages, contain statistics on dialogues and calls, and record calls to a virtual PBX.
The product can be customized for a specific egypt email list client and include only those options that he needs. Fourthly, the callback service allows the company to increase the number of potential clients without large expenses, and also to set up a geo-targeting system for them - the widget will be displayed only in those regions that the company needs. How not to harm yourself There are several dozen companies offering the Callback service on the Russian market. Well-known players include MCN Telecom, CallBack Hunter, RedConnect, Envybox, Perezvoni, Pozvonim. This means that a potential consumer of the service has a choice in terms of design, ease of use, and product options.
However, like any complex process, Callback requires skillful handling. Otherwise, it can turn from an image tool into a source of negativity. Website visitors don't like to be made to wait longer than promised. If a company promises to call back in 20 seconds, it should call back in 20 seconds, not in a couple of hours. This mechanism should be fine-tuned and work without failures. The same applies to responses to visitors' messages. Automatic responses to such messages are evil in most cases. "Idiot" chatbots and formal placeholder phrases will not help business. Social networks are full of screenshots with images of auto-responses that have nothing to do with the question.
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