How to set up automatic responses on social networks?

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Nowadays, every business needs to have social media to communicate with its audience. However, these open the door to immediacy and instantaneousness, which is why consumers expect and want to sri lanka phone number list a response 24 hours a day, 7 days a week. The question we ask you is if you are willing to offer availability all that time responding, although thinking about it better the correct question would be: can you answer questions, concerns, requests and complaints 24 x 7?

The answer is NO! A resounding no, you can't and you shouldn't, because it's humanly impossible, exhausting and counterproductive for your brand, it takes away your energy and you certainly wouldn't manage it the right way. However, responding is necessary to generate a harmonious bond with your audience, so the point is to find a way to do it efficiently.

Automatically responding to our customers' messages helps our business
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In this regard, social networks offer tools to help you improve and enhance communication with your customers, responding to each of their queries without generating anger or miscommunication. How? Have you heard of automatic responses?

Automatic responses are an extremely useful tool , and knowing how to use them strategically and in a planned manner will undoubtedly yield significant benefits for your business. Therefore, in this article, we are going to tell you about automatic responses, their functionality, and the step-by-step instructions for setting them up. Towards the end, we will discuss some automatic response models that you can apply to your business. Ready to respond faster than a firefighter? Here we go!