Scalable configuration: Allows advanced administrative control and flexibility.
3. Liveperson
Liveperson is a conversational AI platform that facilitates AI-powered chatbots and live messaging across multiple channels including websites, mobile apps, and social media.
It allows institutions to interact with students in real time, providing them with personalized assistance and support.
Advantages:
Omnichannel engagement: Engage students across multiple platforms.
AI-powered interactions: Improve communication with intelligent responses.
Real-time messaging: Provides immediate assistance and information.
4. Intercom
intercom offers a messaging platform for romania phone numbers customers that includes chatbots to interact in real time.
It integrates with several tools to streamline communication and support. Intercom features include live chat, user segmentation, event tracking, and in-app messaging.
Advantages:
Live Chat Features: Facilitates instant student interaction.
User segmentation: Allows you to send specific messages based on user profiles.
Event Tracking: Monitor student engagement and behavior.
5. Hubspot
Hubspot provides a complete CRM platform with chatbot functionality, which helps in marketing, sales and service processes.
Their chatbots can automate responses to common queries and help generate leads.
Advantages:
CRM Integration: Centralize student data for personalized interactions.
Marketing Automation: Streamline outreach and tracking.
Easy-to-use interface – Simplifies chatbot creation and management.
How to implement a chatbot in higher education
Chatbots are a cost-effective and innovative way to elevate higher education into the future. They offer a dynamic solution to address student needs, streamline administrative processes, and encourage large-scale participation.
As institutions face increasing demand for personalized and responsive services, deploying a chatbot is a practical step to meet those expectations while optimizing resources.
Here's how to build a roadmap for deploying and scaling AI-based chatbots in higher education:
1. Define objectives
To correctly define the scope of your chatbot you need to know the main stakeholders and the logistical requirements.
