Then, we find conversational robots that work thanks to Artificial Intelligence ( AI). These intelligent bots use automatic human language processing to understand the context and the conversation in order to offer the best possible answers. With these chatbots, the answers will be more precise and more personalized.
The success of chatbots is not insignificant. albania telemarketing list According to statistics on the use of programmed bots, computer programs record 3 billion users per month, particularly on instant messaging applications. This represents real opportunities for companies and for the development of their digital strategy.
By 2024, the exchange rate between commercial companies and customers via a virtual bot powered by AI is expected to reach 85%. Regardless of the sector concerned, the chatbot offers a new boost, particularly in terms of customer management or marketing. It is a formidable way to increase customer satisfaction.
So, implementing chatbots in a company is an asset especially to optimize the quality of services. The customer experience will be improved, which only brings benefits for the company. When your customer service is lacking due to too many calls or messages, the chatbot takes over to offer solutions to the problem!
