What were the objectives of the organization?
City Hospital No. 4 had been using analog communication with single-channel numbers for many years. The lack of a unified network made effective communication between hospital departments and specialists virtually impossible.
The goal of the project was to unite all branches and all employees into a single network without overpaying for communication services.
What products did you use?
Virtual PBX from MCN Telecom
Professional Tariff
What did connecting the PBX give?
· Free internal communication with the possibility of organizing conferences
· Unification of all hospital departments into a single network with assignment of a short extension number to each employee
· Effective distribution of incoming calls
· Voice menu to save employees time and process even more requests
· Detailed statistics and call details
· Recording of calls to improve service quality and for security purposes
What other tasks are there?
The plans include automating the work as much as possible to relieve specialists and improve efficiency indicators. For example, a robot can call a patient to confirm or cancel an appointment — this is currently done by employees.
Another strategic task is to start working with patients who were unable to reach the reception desk the first time. Practice shows that this significantly increases the number of positive reviews on the Internet and has a positive effect on the rating of the medical institution.
What products are planned to be used?
MCN Telecom solutions are based on a single telecom platform, which in the future will provide the organization with easy and seamless integration of new products and will allow savings on additional services.
That is why, having connected the PBX and assessed the efficiency of IP telephony, City Hospital No. 4 decided to implement additional MCN Telecom products, which will improve the quality of patient care and increase productivity without increasing staff and expensive equipment:
· Voice robots for confirming patient appointments and collecting feedback
· A robot controller to ensure that clients are not missed: it will call back patients who have not reached you and connect them with a free administrator
Connect Virtual PBX for 5 employees for free and add Robot Controller for 199 rubles per month so as not to miss a single call
