Invest in an Order Management System

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If you run a flash sale, make sure you consider how you’ll handle the surge in site traffic and order processing. Site crashes, lost orders, or shipping issues can quickly leave a bad taste in a customer’s mouth. You can turn to this flash sale guide to avoid common mistakes.

6. Automate Your Shipping Processes
Amazon has conditioned online shoppers to always expect fast, accurate, and free shipping. In fact, 83.5% of consumers say that they won’t return to a brand after just one poor delivery experience.

This is a tough challenge for online sellers. It’s inherently easy for the fulfillment process to go wrong as it can take multiple hands and software systems to ship an order. If you’re not a logistics expert, how do you improve?

(OMS) or ERP – These types of software systems help phone number library you manage inventory and fulfill items from a single system.

2. Use shipping software – Shipping software can help you print shipping labels, compare shipping rates, and track your packages. Popular options are ShipStation, Shipmonk, and ShipWorks.

3. Partner with a 3PL – A third-party logistics company (3PL) can take care of warehouse management, transportation of goods, reporting, and forecasting for you. 3PLs can leverage their relationships and volume discounts for affordable, fast shipping for your customers.

4. Integrate Your eCommerce Systems – Connect your eCommerce system with your backend systems like OMS/ERP/3PL/shipping software to automate your shipping processes.

Automating your fulfillment workflow accelerates your order processing and avoids costly mistakes like shipping to the wrong address. The goal is to streamline the process and reduce the number of steps it takes to deliver that order to your customers.