Many shoppers have already started building their wish lists to buy something from the Black Friday sale. Are you ready to grab their attention? If not, get started now or risk losing them to your competitors.
Get help from alive chat appto turn this year’s Black Friday sales into significant profits.
What is Black Friday?
Black Friday is one of the most important days in the United States malaysia mobile phone numbers database after Thanksgiving. It also marks the beginning of unofficial holidays focused on shopping opportunities.
The name "Black Friday" was coined for online sales in the early 2000s to compete with sales in retail stores. However, brick-and-mortar stores have officially adopted the name as the sale has spread nationwide via the internet.
More and more stores have begun pushing back the start time of their Black Friday deals from early Friday morning to Thanksgiving evening. Some stores go a step further and start their Black Friday promotions on the Monday before Thanksgiving.
Here's how you can use your live chat for your Black Friday promotions.
5 Black Friday Live Chat Strategies to Close More Deals
Black Friday means dealing with thousands of customers.
Take the hassle out of dealing with customerslive chat pluginsand increase your sales.
The app will act as a KPI for customer service and increase customer satisfaction.
1. Show Preset Welcome Messages for Black Friday
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The success of any website or online retail store depends on the initial interaction with customers. Welcome messages reinforce the customer’s first impression of a product. They serve as the foundation on which you build stronger relationships with potential customers.
When preparing for Black Friday sales, you should use live chat to greet your customers as soon as they visit your website. Then, just get to the point! “Deals,” “Discounts,” or “Save money.”
Greetings have purposes beyond simply improving customer service. A thoughtfully written greeting can help you achieve several important goals, such as:
Reassure customers that they are valued
Call to action
Convince users to discover and purchase products
Incentivize important actions
Make limited time offers
Personalize andhumanize interactionincrease confidence
Some examples of good welcome messages for Black Friday include:
Santa Claus couldn't reach everyone, but [the brand] is always here to give the gift of happiness!
Excuse our Black Friday Madness. 50% off everything!
Can't wait until Christmas to buy a gift? Treat yourself with our Black Friday sale.
Hello, Black Friday Champions! Grab our best deals before someone else does.
Use a live chat with preset welcome messages to make your customers feel special and encourage them to shop on your website.
2. Provide Special Coupon Codes to People Who Submit Concerns/Complaints
black friday live chat coupon code
Apologizing is an art form, and apologizing for a gift can be a rewarding experience. Unfortunately, angry customers are inevitable, especially on busy days like Black Friday.
The best way to deal with people who submit concerns or complaints is to offer special coupon codes and apologize for the inconvenience.
Live chatbots can deal with angry customers effectively and quickly. After all, you don’t want to leave angry customers waiting for a response.
You can create different scenarios as to why the customer is unhappy with the service. As a result, you can prepare the chatbot with standard answers and offer a special coupon code to those with genuine concerns as a way of apologizing.
However, it is best to be careful of scammers who pretend to be angry customers to misuse coupon codes from websites and get heavy discounts. The simplest method to keep coupon fraud in check is to set a cap on the length of the offer.
