CRM that can connect to other providers to receive feedback on each customer experience. CRMs such as SalesForce, Hubspot or SugarCRM, or systems developed in-house. If your process prefers a ticketing or helpdesk system, you could use Zendesk or Remedy; if you prefer to base everything on an e-commerce, you could use Marketo or VTEX.
On the other hand, you must have a connection to the channels that your list of venezuela whatsapp phone numbers customers most demand. Currently, the most used communication channels in Latin America include WhatsApp, SMS and phone calls (e-commerce sales channel). Unlike other countries such as the United States, email and Facebook Messenger are used less frequently, so if you are a global retailer, it will be necessary to adapt the strategies to the use cases of each country, or hire a provider that has all the means included in its platform.
This channel connection platform must be integrated with the rest of your systems: CRM, ticketing or back-office system, sales & marketing automation tools, customer on-boarding platforms, e-commerce and in-house systems, to design a global experience throughout the customer's entire life.