How much time and opportunities does your company lose when an important message goes to “Junk” or when your executives don’t receive essential information in time?
Exchanging notes and files in real time using a collaborative CRM will avoid excuses like: “I didn’t see your message” or “I received it too late.”
Any changes or annotations made to a shared document can be viewed instantly, even from a mobile device.
4. Analyze the feedback
Your customers' hatred not only wrinkles your heart, but also your finances.
A woman works on her collaborative CRM.
A collaborative CRM allows you to see all the data for each client in one place.
The worst part is that, many times, companies don't even know why users are upset.
Collaborative CRMs make it easier to request and analyze customer feedback immediately after closing a support ticket.
It makes more sense to do this than sending out a belgium telegram data satisfaction survey every 6 months, when people will probably have 50 reasons to be angry.
5. Improve customer service
How efficient is your team at fixing bugs?
Is a brief observation enough to resolve the problem, or does everyone seem to agree to speak a different language?
When it comes to giving constructive criticism, a collaborative CRM makes it easier for your company's leaders to be direct and concise.
For this, you can use features such as real-time feedback exchange, group calls and video conferences, task assignment, and screen sharing in meetings.
It's much easier for your team to understand what the business needs from them when everyone is using the same operational platform.
Examples of Collaborative CRM
You already know how collaboration software can help improve common problems faced by a customer service team. Some of the most successful platforms to check out are:
Hootsuite – Covering multiple platforms such as Facebook, Twitter, Instagram, LinkedIn, Pinterest and YouTube.
Social Mention : Monitors over a hundred platforms and provides detailed information on a search term.
But these solutions focus on social networks. Other options that allow you to manage all channels are professional options such as Salesforce . It is the most popular tool among the types of CRM in the cloud .
