Clear protocols will be established

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Sales → Marketing : Response Time and Lead Process : , which must be followed by the sales team, for the management of new MQLs. Lead Quality Feedback : Sales will provide periodic feedback to assess the quality of leads provided by marketing and their impact on sales results. This SLA seeks to ensure effective collaboration between teams, with the aim of optimizing lead generation and increasing sales opportunities. External SLA model example; IT Company and Client Objective :

Provide software development and maintenance services. Services Provided : Continuous development of new features according to the agreed backlog. Regular maintenance, including updates philippines telegram data and bug fixes. Service Levels : System availability guaranteed at 95% during working hours. Response time for critical incidents no more than 4 hours. Supplier Responsibilities : Deliver monthly updates and quarterly security patches. Provide priority technical support and customer service.



Client Responsibilities : Provide early access to users for acceptance testing. Make payments according to the agreed deadlines. Metrics and Monitoring : Using tracking tools to record response and resolution times. Quarterly review of service levels and adjustments as necessary. Penalties and Rewards : Service credits apply if response times exceed agreed upon. Bonuses for superior performance, such as projects completed early. Termination : Clear termination clauses in the event of sustained failure to meet service levels.