It was necessary to unite the employees
Posted: Sun Jan 05, 2025 9:24 am
At the same time, the customer wanted subscribers to use mobile phones. Secondly, the office did not have analog city lines, so connection was only possible to public networks via VoIP. For this client, Ranat selected a multi-channel number from the city pool of numbers and a free virtual PBX for 3 accounts from MCN Telecom. During the setup process, it turned out that the client wanted calls from the office to be forwarded to the responsible employee's mobile phone outside of working hours. This task was easily solved in the Personal Account in literally one click. It was also important for the customer that the phone number could be dialed from a desktop computer, and that all client contacts were stored in it.
"Ranat" offered the customer to estonia email list immediately store all data in the CRM system, which would subsequently be integrated with the office telephony. This was not difficult to do, since the Virtual PBX from MCN Telecom has integration modules with various CRM systems that are presented on the Russian market. Now, if a subscriber receives an incoming call, a contact window pops up in the Bitrix24 CRM system and you can enter a comment in it, and a lead is automatically created in Bitrix24 based on the call. If a subscriber dials a number in the CRM system, the call first comes to the subscriber's handset, and after the answer, the call goes to the desired subscriber.
During the project implementation, it turned out that all the work was done for the branch, and the main office already had a Panasonic digital PBX installed. of the two offices within one communication network and one Bitrix24 portal. To integrate the PBX into Bitrix24, Ranat used the Rander CTI application and the Bitrix24 connector, which works using the RanCOM library. As a result, all Panasonic PBX subscribers with Bitrix24 workstations were able to manage calls in CRM in the same way as their colleagues from the neighboring office using the KX-TGP600. It is important that adding accounts to the MCN Telecom Virtual PBX allows you to create a connection between offices via the Internet without going out to public lines.
"Ranat" offered the customer to estonia email list immediately store all data in the CRM system, which would subsequently be integrated with the office telephony. This was not difficult to do, since the Virtual PBX from MCN Telecom has integration modules with various CRM systems that are presented on the Russian market. Now, if a subscriber receives an incoming call, a contact window pops up in the Bitrix24 CRM system and you can enter a comment in it, and a lead is automatically created in Bitrix24 based on the call. If a subscriber dials a number in the CRM system, the call first comes to the subscriber's handset, and after the answer, the call goes to the desired subscriber.
During the project implementation, it turned out that all the work was done for the branch, and the main office already had a Panasonic digital PBX installed. of the two offices within one communication network and one Bitrix24 portal. To integrate the PBX into Bitrix24, Ranat used the Rander CTI application and the Bitrix24 connector, which works using the RanCOM library. As a result, all Panasonic PBX subscribers with Bitrix24 workstations were able to manage calls in CRM in the same way as their colleagues from the neighboring office using the KX-TGP600. It is important that adding accounts to the MCN Telecom Virtual PBX allows you to create a connection between offices via the Internet without going out to public lines.