“Given the scale of NH Hotel Group
Posted: Wed Jan 08, 2025 3:25 am
NH Hotel Group, always at the forefront of digital transformation, uses Digimind technology to closely monitor the life cycle of its customers , as well as their interactions with the group's different brands, with which it obtains valuable information to generate experiences that go beyond their expectations.
With a clear vocation for customer service since its inception, the Group's corporate culture has allowed it to differentiate itself in the sector . Carrying out a listening project that analyses its consumers allows it to develop key strategies and offer unique experiences to customers during their stay in its establishments.
a hotel group that operates around 400 hotels in 30 countries, we believe it is essential to analyse in a more strategic way what is said about us, how it is said. In this way, it allows us to react and interact in real time, bringing the company and our brands closer to the consumer,” says Juan Andrés Milleiro, Head of Social Media at NH Hotel Group.
Thanks to its efforts to listen to customers and see what they say on digital platforms, NH Hotel Group was the first hotel group to offer free wireless internet south korea number screening access , not only in public areas but also in rooms.
“Choosing the right listening software has allowed us to incorporate the demands and needs of our customers, as reflected in social networks, into our quality standards, in order to offer them unforgettable experiences,” says Juan Andrés Milleiro.
In this context, the use of Digimind Social is part of NH Hotel Group's digital team . The goal is to improve operational efficiency and customer experience , taking full advantage of the potential of online data and social media conversations.
With a clear vocation for customer service since its inception, the Group's corporate culture has allowed it to differentiate itself in the sector . Carrying out a listening project that analyses its consumers allows it to develop key strategies and offer unique experiences to customers during their stay in its establishments.
a hotel group that operates around 400 hotels in 30 countries, we believe it is essential to analyse in a more strategic way what is said about us, how it is said. In this way, it allows us to react and interact in real time, bringing the company and our brands closer to the consumer,” says Juan Andrés Milleiro, Head of Social Media at NH Hotel Group.
Thanks to its efforts to listen to customers and see what they say on digital platforms, NH Hotel Group was the first hotel group to offer free wireless internet south korea number screening access , not only in public areas but also in rooms.
“Choosing the right listening software has allowed us to incorporate the demands and needs of our customers, as reflected in social networks, into our quality standards, in order to offer them unforgettable experiences,” says Juan Andrés Milleiro.
In this context, the use of Digimind Social is part of NH Hotel Group's digital team . The goal is to improve operational efficiency and customer experience , taking full advantage of the potential of online data and social media conversations.