What is an eCommerce ERP and how to use it

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Manufacturing and trading companies are always looking for ways to offer their customers a faster and more efficient service. That is why streamlining the sales process should be one of their main concerns. The possibility of placing orders at any time and from any place is becoming increasingly necessary for both commercial clients and consumers.

As a result, many companies are switching to online shopping. But the introduction of an online store or eCommerce also means that the administration and organisation of online sales must be optimised. This usually indicates that the ERP system will be significantly affected.

Continue reading the article to find out what an eCommerce ERP is and how to use it in your company. Let's get started!

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What is eCommerce ERP software?
An ERP for eCommerce is a type of management software designed specifically overseas chinese in canada data to improve the administration and structure of an online business (B2B and B2C) . To manage large quantities of orders, report on prices, automatically integrate invoices into accounting or boost customer happiness by offering high-quality services, you will need to link your online business with an ERP .



Keys to choosing a good eCommerce ERP
Don't be afraid of change
Getting started is the hardest part. Even though you know something needs to change, you're worried that the program won't work as expected. Doubts are common, but if you want your online store to be successful, you shouldn't continue using a system that doesn't fit your needs as a business.

Involve everyone in a process that will fundamentally alter the way the business works and help them understand the importance of acquiring new digital skills to earn the trust of your team and management.

Define the objectives
Are you sure about your company’s needs? You need to be very clear about your needs, your business goals, and the amount of money you have to spend on an eCommerce ERP software to lay the foundation for a successful decision-making process. You can rely on your team to create an RFP document that outlines all of your specifications. This will make the process of identifying the software that best suits your company easier.

Searching for eCommerce software
However, given the wide variety of management programs available on the market for this type of business, it is advisable that you start by comparing the features and functionalities of the most popular programs for managing eCommerce. Remember that you are about to embark on a significant financial commitment, so it is crucial to take into account factors such as the track record of the program and the reliability of the manufacturer .




4 ERP functionalities for eCommerce
1. Advanced order management
When placing orders, an ERP for online retailers will coordinate with your e-commerce business. Process automation will allow you to stay in control and monitor orders as they are processed (from the moment they leave until they reach their destination).

2. Inventory control
It is crucial that the software you choose includes an inventory management feature that allows you to maintain full control of your inventory in real time, along with the amount of merchandise available both in store and in the warehouse.

3. Managing your customer data
An eCommerce ERP will track your customers’ information in a CRM (Customer Relationship Management) and use it to offer recommendations for additional purchases and persuade customers to buy complementary or higher-priced products.

4. Creating reports
You will have at your disposal the main eCommerce KPIs and analysis based on real data on purchasing trends.