Tawk.to # Although it has some limitations, the great thing about Tawk.to is that it is completely free. It has features such as real-time support, chat pages for those who do not have a website, and a knowledge base for self-service. The tool allows companies to monitor visitors, resolve support tickets, and create a Help Center to facilitate autonomous customer service. However, Tawk.to does not offer a chatbot as part of its functionality.
One downside is the interface and setup process, which can be less intuitive malta phone number data compared to other platforms, making implementation a bit more challenging. Discover the types of online chat for website? # You might be wondering, "Are online chat and chatbot the same thing?" The answer is no. While online chat is a tool that allows real-time conversations between people, chatbots automate interactions with users, using artificial intelligence or pre-programmed question and answer flows.
varying in functionality, usage models and levels of complexity. Below, we highlight the main types, based on their objectives: Online chat for support # Ideal for support teams, this type of website chat focuses on answering questions and providing information related to products, services, or processes. It is designed to handle a wide range of requests, evaluating metrics such as response time , customer satisfaction, abandonment rate, and NPS.
There are different types of online chats
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