8 Best Kustomer Alternatives & Competitors in 2025
Posted: Wed Dec 04, 2024 9:48 am
Kustomer is an awesome customer support tool tailored for ecommerce and DTC brands, but there are other equally great options out there.
You may be using an ecommerce support tool differently, or perhaps you are looking for a simpler tool that’s easy-to-use. Or possibly one that integrates with the other apps you use to run your business.
You don't need to look any further, because we’ve done the research for you. Here are eight awesome ecommerce customer support tools we recommend, along with their pros and cons. So, if you’re actively looking for a Kustomer alternative, you’ve shown up at the right place.
The 8 Best Kustomer Alternatives
DelightChat
Front
Richpanel
Gorgias
Zendesk
Freshdesk
Reamaze
Tidio
Before we jump into the alternatives, let's have a quick look france mobile phone number list at why Kustomer is a very popular solution for ecommerce customer service.
What is Kustomer?
Kustomer is a great customer service software that helps ecommerce stores manage conversations with their customers. This customer service CRM platform is ideal for managing high volumes of support. It comes with a wide range of features making it a handy customer service tool for companies across industries.
Pros:
Kustomer enables you & your team to monitor conversations from live chat, messenger, emails, and social media on one screen.
You can use notes and mentions to invite other agents to a conversation allowing your team to work collaboratively.
Also, you can use their AI, Kustomer IQ, to automate rules, route conversations, and send automated responses to your most asked questions.
Kustomer has integrations with pretty much all top business software that you use from day to day.
Cons:
Kustomer is not a tool built specifically for ecommerce. This means the specific set of requirements for an ecommerce store owner will likely not be met by using this tool.
The layout can be quite intimidating and confusing for first-time users. You’ll need to go through a steep learning curve to generate value from the product.
Kustomer’s standard plan starts from $39/per user/month. Moreover, their pricing plans are set for a minimum of 8 seats which means the cost can be extremely prohibitive.
You may also want to check out how Kustomer compares to DelightChat.
DelightChat
DelightChat is an ecommerce customer support tool built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
DelightChat offers great value for money being significantly cheaper than the other options on this list.
DelightChat doesn’t penalize you when you add more users to scale up your customer support operations.
Most importantly, you can collaborate with your team right within the app itself. There is no need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like BigCommerce, WooCommerce & Magento.
Sign up today for free!
Front
Front is a customer communication software built to help teams easily communicate with their customers while combining emails, apps, and team members into a single view. It’s more of a horizontal tool that can be used for a multitude of purposes, one of which happens to be ecommerce customer support. With Front, you can serve your customers across multiple platforms, viz. email, calls, SMS, Live Chat Facebook & WhatsApp.
Pros:
Front is a shared inbox that enables you & your team to get better visibility into all the customer email accounts from one screen.
You can seamlessly collaborate within the app - tag team members to certain tickets, assign tickets, snooze/close tickets, etc.
Front integrates with pretty much all the top business software that you’ll use in your daily workflow.
Cons:
Front is neither a full-fledged customer support tool, nor is it built for ecommerce. This is a big disadvantage since ecommerce store owners have a specific set of requirements that can’t be met using this tool.
A lot of times, emails that are being archived, sent, or deleted aren’t being synced correctly with Gmail.
The notifications system on Front isn’t the best. It is very easy for emails to get lost between emails from technical support and emails from the company.
It takes a lot of time to set up as the settings aren’t intuitive enough.
The plan with the bare minimum features is $24/user/month, but since you need to sign-up with at least two users (licenses), it’s $48/month. This can quickly get costly as you scale up your support team.
You may also want to check out how Front compares to DelightChat.
Richpanel
Richpanel helps ecommerce businesses to manage their customer support seamlessly. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. This saves a lot of time & helps the support reps be more productive.
Pros:
Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp.
You can eliminate up to 30% repetitive support requests with its self-service feature. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
It integrates with top ecommerce platforms like Shopify, Magento & WooCommerce.
In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support.
Cons:
According to a lot of customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive.
Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey.
Richpanel isn’t built for seamless collaboration with your team. You might still have to use an additional tool to collaborate with your teammates for day-to-day activities.
Richpanel caps the number of orders you can process on the platform. In their lowest plan, you can process a maximum of 1000 orders per month.
You may also want to check out how Richpanel compares to DelightChat.
Looking for a feature-rich and affordable Shopify helpdesk?
Try DelightChat, the omnichannel helpdesk that lets you manage support across channels from one screen while helping you save 10+ hours every week through automations.
Learn more
Gorgias
Gorgias is a customer service tool designed for ecommerce stores. They integrate with Shopify, BigCommerce & WooCommerce. They have a great integration with Shopify that helps support agents to deliver great customer support seamlessly.
Pros:
Gorgias integrates with Shopify like no other. This enables them to pull customer data right into the dashboard. Additionally, it also helps in modifying an order, initiating refunds, and a range of things that you otherwise need to visit the Shopify admin dashboard to execute the same.
You can use custom tags and use them to tag conversations for future reference in Gorgias.
Gorgias integrates with most of the channels where you can receive a support query like email, Facebook, Instagram, etc.
You can create highly customized Macros to automate replies to frequently asked questions.
Finally, they have intent-detection, which enables you to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Cons:
Gorgias is not very simple to u
You may be using an ecommerce support tool differently, or perhaps you are looking for a simpler tool that’s easy-to-use. Or possibly one that integrates with the other apps you use to run your business.
You don't need to look any further, because we’ve done the research for you. Here are eight awesome ecommerce customer support tools we recommend, along with their pros and cons. So, if you’re actively looking for a Kustomer alternative, you’ve shown up at the right place.
The 8 Best Kustomer Alternatives
DelightChat
Front
Richpanel
Gorgias
Zendesk
Freshdesk
Reamaze
Tidio
Before we jump into the alternatives, let's have a quick look france mobile phone number list at why Kustomer is a very popular solution for ecommerce customer service.
What is Kustomer?
Kustomer is a great customer service software that helps ecommerce stores manage conversations with their customers. This customer service CRM platform is ideal for managing high volumes of support. It comes with a wide range of features making it a handy customer service tool for companies across industries.
Pros:
Kustomer enables you & your team to monitor conversations from live chat, messenger, emails, and social media on one screen.
You can use notes and mentions to invite other agents to a conversation allowing your team to work collaboratively.
Also, you can use their AI, Kustomer IQ, to automate rules, route conversations, and send automated responses to your most asked questions.
Kustomer has integrations with pretty much all top business software that you use from day to day.
Cons:
Kustomer is not a tool built specifically for ecommerce. This means the specific set of requirements for an ecommerce store owner will likely not be met by using this tool.
The layout can be quite intimidating and confusing for first-time users. You’ll need to go through a steep learning curve to generate value from the product.
Kustomer’s standard plan starts from $39/per user/month. Moreover, their pricing plans are set for a minimum of 8 seats which means the cost can be extremely prohibitive.
You may also want to check out how Kustomer compares to DelightChat.
DelightChat
DelightChat is an ecommerce customer support tool built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
DelightChat offers great value for money being significantly cheaper than the other options on this list.
DelightChat doesn’t penalize you when you add more users to scale up your customer support operations.
Most importantly, you can collaborate with your team right within the app itself. There is no need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like BigCommerce, WooCommerce & Magento.
Sign up today for free!
Front
Front is a customer communication software built to help teams easily communicate with their customers while combining emails, apps, and team members into a single view. It’s more of a horizontal tool that can be used for a multitude of purposes, one of which happens to be ecommerce customer support. With Front, you can serve your customers across multiple platforms, viz. email, calls, SMS, Live Chat Facebook & WhatsApp.
Pros:
Front is a shared inbox that enables you & your team to get better visibility into all the customer email accounts from one screen.
You can seamlessly collaborate within the app - tag team members to certain tickets, assign tickets, snooze/close tickets, etc.
Front integrates with pretty much all the top business software that you’ll use in your daily workflow.
Cons:
Front is neither a full-fledged customer support tool, nor is it built for ecommerce. This is a big disadvantage since ecommerce store owners have a specific set of requirements that can’t be met using this tool.
A lot of times, emails that are being archived, sent, or deleted aren’t being synced correctly with Gmail.
The notifications system on Front isn’t the best. It is very easy for emails to get lost between emails from technical support and emails from the company.
It takes a lot of time to set up as the settings aren’t intuitive enough.
The plan with the bare minimum features is $24/user/month, but since you need to sign-up with at least two users (licenses), it’s $48/month. This can quickly get costly as you scale up your support team.
You may also want to check out how Front compares to DelightChat.
Richpanel
Richpanel helps ecommerce businesses to manage their customer support seamlessly. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. This saves a lot of time & helps the support reps be more productive.
Pros:
Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp.
You can eliminate up to 30% repetitive support requests with its self-service feature. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
It integrates with top ecommerce platforms like Shopify, Magento & WooCommerce.
In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support.
Cons:
According to a lot of customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive.
Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey.
Richpanel isn’t built for seamless collaboration with your team. You might still have to use an additional tool to collaborate with your teammates for day-to-day activities.
Richpanel caps the number of orders you can process on the platform. In their lowest plan, you can process a maximum of 1000 orders per month.
You may also want to check out how Richpanel compares to DelightChat.
Looking for a feature-rich and affordable Shopify helpdesk?
Try DelightChat, the omnichannel helpdesk that lets you manage support across channels from one screen while helping you save 10+ hours every week through automations.
Learn moreGorgias
Gorgias is a customer service tool designed for ecommerce stores. They integrate with Shopify, BigCommerce & WooCommerce. They have a great integration with Shopify that helps support agents to deliver great customer support seamlessly.
Pros:
Gorgias integrates with Shopify like no other. This enables them to pull customer data right into the dashboard. Additionally, it also helps in modifying an order, initiating refunds, and a range of things that you otherwise need to visit the Shopify admin dashboard to execute the same.
You can use custom tags and use them to tag conversations for future reference in Gorgias.
Gorgias integrates with most of the channels where you can receive a support query like email, Facebook, Instagram, etc.
You can create highly customized Macros to automate replies to frequently asked questions.
Finally, they have intent-detection, which enables you to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Cons:
Gorgias is not very simple to u