Autocorrect by geography: how to become one of your own in every region with the Virtual PBX option
Posted: Thu Dec 05, 2024 8:01 am
Every sales department that works on outbound calls faces the same problem: how to get the client to pick up the phone?
According to statistics, less than half of all calls made will become a south korea phone number library conversation. Of course, the reasons for not answering can be different, but one of the most common is a call from an unknown number.
It is easy to assume that if you call from an unknown landline number to mobile phones in other regions, the probability of no answer increases, because the number is not just unknown, but completely foreign.
In order to become a part of all regions, the Virtual PBX Auto-replacement by geography option was invented.
We will tell you what this option is and how its connection helped a company providing accounting services to attract more new clients.
Features of the MCN Telecom client
We were approached by a company providing remote accounting services to small businesses. The sales department is organized in the Moscow region, and clients are attracted from all over Russia.
Initially, the sales department used a single multi-channel number with the Moscow region code to call potential customers, but the Average Answer Rate was low, and those entrepreneurs who could be reached often reacted negatively to a call from the capital offering remote accounting services.
Finding a solution
Having studied the most popular customer objections, the sales department management came to the conclusion that many customers are put off not by the idea of outsourcing accounting, but by the fact that they are receiving calls from representatives of a non-local company.
Opening offices all over Russia was not even considered as a way out, the company director did not approve of connecting the 8800 number, and the idea of connecting a local city number for each region was considered the most viable. After that, the question arose: how should the operator select a number to call each client. Manually it would take too long, and how to select it if the region is not always indicated in the calling database?
Having studied the possible options, the company contacted MCN Telecom to connect a pool of geographic numbers throughout Russia and the Auto-replacement by geography service, which made it possible to select the number closest to the region of the called subscriber in automatic mode.
Results
According to the sales department management, after just the first month of work they managed to increase the Average Answer Rate by more than 15%, as well as expand the sales funnel and thereby increase the number of successful deals.
According to the operators' subjective observations, customers began to respond to cold calls much better. This was expressed in a more pleasant tone of communication and a decrease in the number of objections related to the offered product.
According to the company's director, they "managed to become their own" in each region without overpaying for long-distance calls.
You may also be interested in
According to statistics, less than half of all calls made will become a south korea phone number library conversation. Of course, the reasons for not answering can be different, but one of the most common is a call from an unknown number.
It is easy to assume that if you call from an unknown landline number to mobile phones in other regions, the probability of no answer increases, because the number is not just unknown, but completely foreign.
In order to become a part of all regions, the Virtual PBX Auto-replacement by geography option was invented.
We will tell you what this option is and how its connection helped a company providing accounting services to attract more new clients.
Features of the MCN Telecom client
We were approached by a company providing remote accounting services to small businesses. The sales department is organized in the Moscow region, and clients are attracted from all over Russia.
Initially, the sales department used a single multi-channel number with the Moscow region code to call potential customers, but the Average Answer Rate was low, and those entrepreneurs who could be reached often reacted negatively to a call from the capital offering remote accounting services.
Finding a solution
Having studied the most popular customer objections, the sales department management came to the conclusion that many customers are put off not by the idea of outsourcing accounting, but by the fact that they are receiving calls from representatives of a non-local company.
Opening offices all over Russia was not even considered as a way out, the company director did not approve of connecting the 8800 number, and the idea of connecting a local city number for each region was considered the most viable. After that, the question arose: how should the operator select a number to call each client. Manually it would take too long, and how to select it if the region is not always indicated in the calling database?
Having studied the possible options, the company contacted MCN Telecom to connect a pool of geographic numbers throughout Russia and the Auto-replacement by geography service, which made it possible to select the number closest to the region of the called subscriber in automatic mode.
Results
According to the sales department management, after just the first month of work they managed to increase the Average Answer Rate by more than 15%, as well as expand the sales funnel and thereby increase the number of successful deals.
According to the operators' subjective observations, customers began to respond to cold calls much better. This was expressed in a more pleasant tone of communication and a decrease in the number of objections related to the offered product.
According to the company's director, they "managed to become their own" in each region without overpaying for long-distance calls.
You may also be interested in