AI chatbots were created to improve the five key factors of cx. Speed, comfort, consistency, knowledge and friendliness are integrated into its design. They are easy to control and configure.
If configured and deployed correctly, they can achieve each factor with ease.
By deploying conversational AI directly to website switzerland phone numbers visitors, you greatly reduce the time they have to spend searching for answers, whether it's about a specific product, its pricing, or its return policies.
But if you give them the answer directly, they stick around to learn it.
Humans hate wait times, and chatbots eliminate the need to wait. The more advanced the bot, the more complex the question needs to be before it needs to be escalated to a human representative.
Conversational AI is live 24/7 on your website or other messaging channels, constantly updating your CRM or internal documents. By nature, a chatbot completes a given task as efficiently as possible.
This can also be helpful for your employees. Instead of scrolling between multiple platforms to find information or log updates, a chatbot brings that same efficiency to internal operations.
Consistent and friendly service
Unfriendly service and bad attitudes are the main repellent of customers, and more than 60% of them say that this would keep them away from a brand.
Unlike us, a conversational AI chatbot never has a bad day. He is always kind, he is always coherent. And he always sticks to the mark, even in situations he's never seen before.
When using an AI chatbot, you don't need to pre-program every possible response (like in the old days). But you can still deploy a bot that always stays on brand.
AI chatbots are capable of incorporating specific brand guidelines and applying them in infinite contexts. It's a way to make them more trustworthy than a new employee: take the brand and personality of your top-performing salespeople and program them into your bot.
Competent service
Most organizations new to AI solutions are familiar with one famous chatbot in particular: ChatGPT. And the openaino chatbot always inspires confidence in a business chatbot: it uses outdated information and searches through enormous amounts of data to generate its responses.
But conversational AI for enterprises often uses rag: augmented generation-retrieval.
