Robot controller: ruthless and punctual
Posted: Thu Dec 05, 2024 9:06 am
A service for businesses that keeps customers happy, employees happy and directors calm.
Recently, an old and very important client in a good sense approached us. He called and asked for help. It is important to understand that this person is not so friendly with technology that he still uses a push-button turkey phone number library phone. Managers agree with him on contracts for printouts, where he edits with a marker, he does not go to the computer, apparently on principle. However, this person has built an entire business empire and allocates solid sums to charity. So we sincerely try to help him, at least with advice. But explaining technical nuances to Pavel Semenovich can be just hellishly difficult!
Pal Semych's pain is connected with the legislation. He needs help in two areas - the management company servicing the new elite residential complex, and a private clinic. The legislation has changed, and now in the housing and utilities sector, a prompt call back to the client is the norm. And in medicine, the phone cannot be unavailable at all. Otherwise, the regulators will do a-ta-ta. Last time, these same "a-ta-ta" seriously hit the company's plans, and Pal Semych almost had a heart attack.
We started remembering which of our partners is involved in telecom. We had a particularly warm relationship with MCN Telecom. We sent them a request. They responded quickly. As it turned out, they are currently launching a service with the functionality Pal Semych needs – Robot Controller. And they are even ready to provide Pal Semych with a year of use for free – if he shares his emotions about using the system. True. Pal Semych, an entrepreneur from the plough, is unlikely to cope with this task. But, fortunately, he has an advanced son, Yegor. And there is money even for the most advanced technical solutions. Moreover, in our case, they are included in the general package of services
You may remember the advert from the 90s: - Got it? - Nope! So, here's some information for those who got it.
How is the process structured?
How it is organized by Pal Semych:
EMPLOYEE. Through CMR, managers Anton, Misha and Snezhana receive reports on missed calls by mail, SMS or messengers. They are monitored by Pal Semych's secretary Lidochka. And if managers do not call clients back on time, Lidochka gives them a magic kick with her beautiful leg. However, Lidochka has a small child who is often sick.
CONTROL. If Lidochka is not there, there are no tasks to call back. And even when Lidochka is vigilant, managers, especially Anton, sometimes forget to call back or simply do not get through. More than once the company has lost a client this way, and manager Anton - a quarterly bonus.
TIME. The control process eats up almost all of Lidochka's free time, and sometimes Pal Semych's too. And they have a lot of other things to do!
Recently, an old and very important client in a good sense approached us. He called and asked for help. It is important to understand that this person is not so friendly with technology that he still uses a push-button turkey phone number library phone. Managers agree with him on contracts for printouts, where he edits with a marker, he does not go to the computer, apparently on principle. However, this person has built an entire business empire and allocates solid sums to charity. So we sincerely try to help him, at least with advice. But explaining technical nuances to Pavel Semenovich can be just hellishly difficult!
Pal Semych's pain is connected with the legislation. He needs help in two areas - the management company servicing the new elite residential complex, and a private clinic. The legislation has changed, and now in the housing and utilities sector, a prompt call back to the client is the norm. And in medicine, the phone cannot be unavailable at all. Otherwise, the regulators will do a-ta-ta. Last time, these same "a-ta-ta" seriously hit the company's plans, and Pal Semych almost had a heart attack.
We started remembering which of our partners is involved in telecom. We had a particularly warm relationship with MCN Telecom. We sent them a request. They responded quickly. As it turned out, they are currently launching a service with the functionality Pal Semych needs – Robot Controller. And they are even ready to provide Pal Semych with a year of use for free – if he shares his emotions about using the system. True. Pal Semych, an entrepreneur from the plough, is unlikely to cope with this task. But, fortunately, he has an advanced son, Yegor. And there is money even for the most advanced technical solutions. Moreover, in our case, they are included in the general package of services
You may remember the advert from the 90s: - Got it? - Nope! So, here's some information for those who got it.
How is the process structured?
How it is organized by Pal Semych:
EMPLOYEE. Through CMR, managers Anton, Misha and Snezhana receive reports on missed calls by mail, SMS or messengers. They are monitored by Pal Semych's secretary Lidochka. And if managers do not call clients back on time, Lidochka gives them a magic kick with her beautiful leg. However, Lidochka has a small child who is often sick.
CONTROL. If Lidochka is not there, there are no tasks to call back. And even when Lidochka is vigilant, managers, especially Anton, sometimes forget to call back or simply do not get through. More than once the company has lost a client this way, and manager Anton - a quarterly bonus.
TIME. The control process eats up almost all of Lidochka's free time, and sometimes Pal Semych's too. And they have a lot of other things to do!