Why are chatbots so popular
Posted: Thu Dec 05, 2024 10:29 am
Now, an AI chatbot is not only used to answer simple questions, but also functions as a digital assistant that can learn through interaction to offer increasingly intelligent and personalized communication. It even uses technology to understand natural language , through the required mobile application.
As digitalization has increased at a social and market level, bots are positioned list of costa rica whatsapp phone numbers as a response to change. In fact, the use of chatbots has experienced a growth of more than 90% since 2019, showing a constantly increasing trend.
This is because people prefer to use messaging platforms to communicate, and they expect your brand to be able to cater to this need. The problem arises when your business grows and you don’t have the capacity to handle all the requests. The complexity increases when it comes to managing multiple channels simultaneously and continuously.
For this reason, chatbots have positioned themselves as one of the key digital solutions in customer-company service, providing 24/7 support, automating interactions and offering personalized communication . This is thanks to the fact that they can answer 90% of frequently asked questions and reduce response times by up to 99%, optimizing the Customer Experience.
In fact, according to industry figures, chatbots can help you save up to 30% on customer service costs, mainly because you need less human resources to handle requests.
As digitalization has increased at a social and market level, bots are positioned list of costa rica whatsapp phone numbers as a response to change. In fact, the use of chatbots has experienced a growth of more than 90% since 2019, showing a constantly increasing trend.
This is because people prefer to use messaging platforms to communicate, and they expect your brand to be able to cater to this need. The problem arises when your business grows and you don’t have the capacity to handle all the requests. The complexity increases when it comes to managing multiple channels simultaneously and continuously.
For this reason, chatbots have positioned themselves as one of the key digital solutions in customer-company service, providing 24/7 support, automating interactions and offering personalized communication . This is thanks to the fact that they can answer 90% of frequently asked questions and reduce response times by up to 99%, optimizing the Customer Experience.
In fact, according to industry figures, chatbots can help you save up to 30% on customer service costs, mainly because you need less human resources to handle requests.