1. Machine learning
As your chatbot interacts with customers, it learns and improves its interactions. It also creates a log that your support team can review to help improve your support and customer education.
Modern bots can even understand emotions in ways we could only imagine years ago. This means they understand the nuances of language to tailor their interactions to the customer.
Ending a chat session with a few quick questions can give your namibia phone number list team more insight into customer satisfaction and areas where you can improve. You can limit yourself to one survey question to avoid overwhelming the user. Simply ask for a star rating of the quality of the support experience.
You can even let your chatbot offer incentives for completing the survey, such as a discount code or a special offer. This way, the customer is encouraged to share their thoughts so that you know as much about your customers as possible.
3. Reduce the burden on support staff
You can work with a leaner customer service team or let them focus on continuous improvement because you have fewer requests. Chatbots can handle repetitive tasks and answer simple questions to reduce the number of requests. And you’re not the only one who benefits. The customer also gets answers to their questions quickly.
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