Telemarketing Laws You Need to Know
Posted: Sat Dec 07, 2024 8:40 am
Everything went according to plan. Setup-Check, Training-Check, Call Start-Check. Now, there are mountains of recordings that you have to listen to and review to make sure the quality is at its best. This can be a long and arduous task. As the Operations Manager for Quality Contact Solutions, I answered thousands of calls last year. To make my monitoring time more efficient, I created my own best practices cheat sheet. First, I believe telemarketing quality assurance is the core of any outsourced telemarketing program, and if it stagnates, it will likely die.
Here are the top things to consider when creating a quality bahamas phone number library assurance process for any telemarketing program, whether bb telemarketing or bc telemarketing: – Start with solid scripts and presentations Make sure you use solid scripts and Presentation Guarantee Guidelines. Monitor calls ahead of time and get feedback from agents and supervisors. Make sure you follow the entire plan closely. It's easy to get so focused on an agent or a particular area of the script that you start missing pieces of the puzzle.
If you change your script frequently at the beginning of your program, it will be much more difficult to achieve consistency. Sometimes changes are necessary, but if you identify reliable scripts early on, the entire program and each agent will perform better in the long run. – Create a Telemarketing QA Form Once you have a great script and you’ve heard agents using it, create a Telemarketing QA form for call center monitoring. Involve everyone involved with the initiative—outsourced telemarketing teams, customers, and operations staff.
Here are the top things to consider when creating a quality bahamas phone number library assurance process for any telemarketing program, whether bb telemarketing or bc telemarketing: – Start with solid scripts and presentations Make sure you use solid scripts and Presentation Guarantee Guidelines. Monitor calls ahead of time and get feedback from agents and supervisors. Make sure you follow the entire plan closely. It's easy to get so focused on an agent or a particular area of the script that you start missing pieces of the puzzle.
If you change your script frequently at the beginning of your program, it will be much more difficult to achieve consistency. Sometimes changes are necessary, but if you identify reliable scripts early on, the entire program and each agent will perform better in the long run. – Create a Telemarketing QA Form Once you have a great script and you’ve heard agents using it, create a Telemarketing QA form for call center monitoring. Involve everyone involved with the initiative—outsourced telemarketing teams, customers, and operations staff.