The top priority for financial services
Posted: Wed Dec 11, 2024 4:57 am
Players is to maintain stable business operations, but they must also ensure that branches do not become places for the spread of the virus. Therefore, financial services should also accelerate digital transformation as much as possible and develop zero-contact service solutions.
Singapore's DBS Bank provides free insurance and home loan relief programs to customers affected by the epidemic , while small and medium-sized enterprises also enjoy corresponding australia whatsapp number data 5 million subsidy programs. One example is the bank's launch of a COVID-19 hospitalization cash insurance plan. It is said that the number of single-day applicants exceeded 52,000 people at its peak.
Ping An Bank launched a " work from home " project at the beginning of this year, providing zero-contact smart services through its own app "Ping An Pocket Bank". In this way, customers can operate various transactions such as finance, insurance, and foreign exchange without leaving home. With the assistance of artificial intelligence, its customer service center can also provide real-time support year-round. In just two weeks, Ping An Bank successfully provided services to more than 3 million customers through the above methods and completed a total transaction volume of 11.67 million.
China Merchants Bank has also taken similar measures. The bank upgraded its mobile app to provide food delivery, cooking recipes, online courses, ride-sharing services, etc., becoming a one-stop online store covering life and financial-related services . In addition, the app can also provide real-time epidemic information, online consultation and other resources. In just one month, it has received more than 100 million visits, and the results are obvious to all.
Singapore's DBS Bank provides free insurance and home loan relief programs to customers affected by the epidemic , while small and medium-sized enterprises also enjoy corresponding australia whatsapp number data 5 million subsidy programs. One example is the bank's launch of a COVID-19 hospitalization cash insurance plan. It is said that the number of single-day applicants exceeded 52,000 people at its peak.
Ping An Bank launched a " work from home " project at the beginning of this year, providing zero-contact smart services through its own app "Ping An Pocket Bank". In this way, customers can operate various transactions such as finance, insurance, and foreign exchange without leaving home. With the assistance of artificial intelligence, its customer service center can also provide real-time support year-round. In just two weeks, Ping An Bank successfully provided services to more than 3 million customers through the above methods and completed a total transaction volume of 11.67 million.
China Merchants Bank has also taken similar measures. The bank upgraded its mobile app to provide food delivery, cooking recipes, online courses, ride-sharing services, etc., becoming a one-stop online store covering life and financial-related services . In addition, the app can also provide real-time epidemic information, online consultation and other resources. In just one month, it has received more than 100 million visits, and the results are obvious to all.