This is the opposite of a retention strategy. In fact, all too often these customers quickly move on to competitors when making future purchasing decisions.
The goal of after-sales service is to demonstrate that a company bulk sms portugal values customer satisfaction, even after the purchase.
66% of B2B and 52% of B2C customers stop buying after a negative interaction with customer service. That’s why a ticketing system is the best thing after-sales service can offer customers and businesses , as it allows for efficient tracking and management of customer queries.
They are then better equipped to identify and address any issues they may have with your product or service. On the enterprise side, a ticketing tool can help reduce the number of returns, refunds, and negative reviews, which can have a positive impact on a company’s brand image.
But how do ticketing tools work? They streamline internal IT issue resolution for organizations by managing “tickets,” which provide context and details about issues, such as the category they belong to and relevant tags.
By issuing tickets to customers, they can quickly and easily report issues or request assistance regarding their purchase without having to navigate multiple communication channels (such as phone or email, social media, live chat, web forms, and more). This way, customer support teams can easily assign and track issues, prioritize them, and resolve them in a timely manner.
In this post, you’ll learn how to extend the value of your CRM software to cover the functions of ticketing tools and turn a casual customer into a loyal brand advocate:
What is a ticketing tool?
This type of CRM (or customer relationship management) software is a system that allows customers to submit and track support or assistance requests. These requests, or “tickets,” can be submitted through various channels, such as email, phone, or a web-based form, and are usually assigned a unique number for easy tracking.
